Purchase Policies, Care Information & Customer Agreement

A NOTE FROM US

Only Chicks Farm has been raising and working with poultry for many years. We care deeply about our birds and the people who purchase from us. Our goal is to provide healthy, well-raised poultry along with honest communication and ongoing support where possible. This document outlines our policies so that expectations are clear, fair, and consistent for everyone. While most customers will never need to reference this entire policy, it is important that it exists to protect both our customers and our farm. Placing an order with Only Chicks Farm indicates acceptance of the terms below.

OUR APPROACH TO SUPPORT & GUIDANCE

We value long-term relationships with our customers and are always happy to offer general care guidance and husbandry advice when questions arise. Providing guidance does not imply responsibility for outcomes, nor does it change the terms of sale. Once birds leave our farm, ongoing care and management rest fully with the buyer.

GENERAL TERMS OF PURCHASE

• All poultry and hatching eggs are sold as agricultural livestock or livestock products.• Living animals are influenced by many factors beyond any breeder’s control, including environment, handling, nutrition, weather, stress, and existing flock conditions.• Variations in growth, behaviour, colour, maturity, and performance are a normal part of poultry ownership.

DEPOSITS, PAYMENTS & REFUNDS

• Deposits are non-refundable. • Deposits secure a place in our production schedule and help cover feed, care, and preparation costs.• All sales are final.

REFUNDS & CREDITS

• We do not offer cash refunds.• In certain situations, a store credit may be offered at our discretion.• Store credits are non-transferable, have no cash value, and may be applied to future availability only.

BIOSECURITY & GENERAL HEALTH INFORMATION

Poultry health is influenced by many variables, and certain poultry conditions are widely present in backyard and commercial poultry environments. Only Chicks Farm follows consistent, practical biosecurity and flock management practices from Ontario Poultry Guidelines. However, due to factors outside of our control — such as transportation, stress, environmental exposure, and your pre-existing flock conditions — we cannot guarantee specific long-term health outcomes. Purchasers accept the inherent responsibilities and risks associated with keeping poultry.

CHICK PURCHASE POLICY

Day old chicks are not vent sexed. We are a No-Kill Micro-Hatchery. Chicks are carefully monitored prior to leaving our care and are believed to be in good condition at the time of pickup/shipping. • Chicks should be inspected promptly.• Any concerns should be communicated to us within 24 hours of pickup or delivery. Once chicks leave our care, responsibility transfers to the buyer, including brooder setup, heat management, draft protection, nutrition, hydration, and sanitation. No guarantees are made regarding sex (unless explicitly sold as sexed), markings, egg colour, or future production.

PULLET PURCHASE POLICY

Pullets are sold as live livestock intended for breeding or egg production. All pullets are observed and managed prior to sale and are believed to be in good condition at the time they leave Only Chicks Farm. • Buyers are encouraged to visually inspect pullets at pickup. • Once pullets leave our care, responsibility for environment, nutrition, integration, and stress management transfers to the buyer. It is normal for pullets to experience an adjustment period following relocation. Temporary changes in behaviour, appetite, or laying timelines can occur. Any concerns on your new pullets should be communicated to us within 48 hours of pickup.

HATCHING EGG POLICY

Hatching eggs are sold for incubation purposes only. Eggs are packaged with the utmost care and are tested here regularly. The eggs are not put up for sale unless fertility is above 90% here on the farm. Hatch results are influenced by many outside factors including individual incubators, calibration of incubator, handling, shipping conditions, and individual incubation practices. Hatch rates, fertility, and development are not guaranteed as these conditions and differences in methods are out of our control.

SHIPPING POLICY

• Shipping is undertaken at the buyer’s request and risk. • We are not responsible for delays, weather events, or handling by third-party carriers.• Shipping fees are non-refundable unless you choose Purolator Express and they decide to reimburse for failed delivery timeframe (this is out of our control).

PICKUP POLICY

Pickup dates and time windows are scheduled in advance and agreed upon by the purchaser. Timely arrival is important for animal welfare and farm operations. Missed pickups without prior communication may result in loss of reserved birds or eggs, forfeiture of deposit, and cancellation of the order.

CHANGES & CANCELLATIONS

• Order changes are not guaranteed. Often, we will give a credit for future store use. • Production schedules cannot be altered due to buyer indecision.

COMMUNICATION

We ask that any questions or concerns be communicated directly to us and respectfully. We are always willing to help where possible and appreciate open, good-faith communication.

ACCEPTANCE OF TERMS

Placing an order, submitting a deposit, or accepting birds or eggs indicates full acceptance of this policy. Failure to read this document does not exempt buyers from its terms & conditions.